Quality Assurance
The market leading success of MacDonald Johnston can be attributed to the quality of the products and services. This commitment to excellence, combined with a continuous improvement philosophy has resulted in a loyal customer following and multiple repeat orders from Councillors and Contractors.
MacDonald Johnston’s emphasis on quality systems and processes are recognised and endorsed by AS/NZS ISO 9001:2000.
In practice, the MacDonald Johnston methodology is Repeatability, Reliability and Reproducibility, meaning that when customers use a MacDonald Johnston product or services their experience is at the same high standards from one encounter to the next.
This is accomplished through process controls and disciplines, training, auditing and continually finding ways to improve what we offer to our customers.
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